Frequently Asked Questions – Social Media Management

1. What exactly does 360 Degrees Marketing do?
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We’re a full-service social media and content agency based in Hervey Bay. We help small to medium businesses grow their online presence through content creation, social media management, copywriting, short-form video, and marketing strategy. It’s all about building real engagement that leads to real results — not fluff.

2. Do I need to be on every social media platform?
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Nope — and we’d never recommend that. We’ll help you focus on the platforms where your audience actually hangs out. For some businesses, that’s Instagram and Facebook. For others, it might be TikTok or LinkedIn. It’s all about working smarter, not harder.

3. Can you manage everything for me, or do I need to be involved?
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We can be as involved (or hands-off) as you’d like. Some clients hand everything over, others like to be part of the process. Either way, your voice, goals, and brand will always be front and centre — we just help bring it all to life.

4. How do you create content if you’re not based in my town?
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While we’re proudly based in Hervey Bay, we work with clients all across Australia — from regional QLD to Perth, Adelaide, Tassie and beyond. We offer remote support, guide you through gathering content, or tap into our network of photographers. And yes — we also travel for content sessions when it makes sense.

4. How do you create content if you’re not based in my town?
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While we’re proudly based in Hervey Bay, we work with clients all across Australia — from regional QLD to Perth, Adelaide, Tassie and beyond. We offer remote support, guide you through gathering content, or tap into our network of photographers. And yes — we also travel for content sessions when it makes sense.

5. Do you offer one-off services or just long-term packages?
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We do both! Most clients go for our 3- or 6-month packages for best results, but we also offer one-off strategy sessions, content shoots, and brand refreshes if you’re just after a quick boost.

6. What makes 360 Degrees Marketing different?
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We care — genuinely. We take the time to understand your business, your goals, and your values. You’re not just a number here. We bring fresh ideas, practical strategies, and creative content — and we back your business like it’s our own. If we’re working with you, we’re in your corner all the way.

7. What results can I expect from working with you?
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Results vary depending on your goals and industry, but most clients see stronger engagement, better brand consistency, clearer messaging, and more visibility within the first 1–2 months. We’re all about sustainable growth — no gimmicks or overnight hacks.

8. I’m not great with tech or social media — can you still help me?
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Absolutely. We make things simple, clear, and practical. You focus on what you do best, and we’ll take care of the marketing. That’s the beauty of social media management — you don’t have to do it all yourself. It’s a win-win.

9. What platforms do you manage?
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We manage Instagram, Facebook, TikTok, and LinkedIn — and yes, all of these can be included in your package. We tailor content and strategy for each platform so your brand shows up in the right place, in the right way.

10. Will I get to review content before it’s posted?
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Absolutely. You’ll get access to our industry-leading content approval system where you can review, suggest edits, or give the green light before anything goes live. It’s easy, efficient, and keeps you in the loop.

11. I’m nervous about letting go of my marketing. What would you say to me?
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Totally fair — your business is personal. But you’re not handing it off blindly. We work closely with you from day one to get it right. We become part of your team, not just a service provider. It’s a partnership — and we want to see you win.

12. Is there a lock-in contract?
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Nope. We offer 3- or 6-month agreements, but you’re never locked in. We want you to stay because it’s working — not because you’re stuck.

13. What industries have you worked with before?
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Over the past 7+ years, we’ve worked with more than 150 businesses — from bakers and florists to accountants, tradies, tourism operators, boat licensing companies, balloon garland businesses, fabric suppliers, dental clinics, hat shops and more. We’re great at adapting strategy and tone to fit whatever industry you’re in.

14. What does social media management include?
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It includes strategy, captions, graphics, short-form videos, post scheduling, hashtag research, engagement, and regular reporting. We also offer optional extras like paid ads, website design, and additional content shoots.

15. The last agency I used didn’t visit me or create custom content. They just used stock photos. What do you do?
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That’s not our style. We offer regular content sessions so we can capture your business authentically. We want your content to reflect you — not just a generic stock library. Personal, real, and relevant content performs better — always.

16. Do I have to supply all the photos and videos?
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Nope! Our social media management package includes content visits where we come to you and capture what we need. When we can’t be there, we’ll guide your team on what to capture, and we’ll set up a shared content folder for easy uploads. We know content creation is one of the hardest parts — that’s why we’ve made it easy.

17. Why should I choose you over other options?
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Because we’re not just here to post pretty pictures. We’re here to help your business grow. We combine heart, strategy, and creativity — and we stay invested the whole way through. Still not sure? Have a look at what we’ve done for some of our amazing clients and see for yourself.